Question 1

Do you ship internationally?

Accepted Answer

Yes, we do. We offer FREE SHIPPING Worldwide. If you happen to get a notification that says we do not deliver to your shipping country or you are not able to find your shipping country during checkout, it is due to our local post offices don't offer mailing service to your shipping country.

Question 2

Do you take customized orders?

Accepted Answer

No, customized orders are not available unfortunately.

Question 3

When will the items be back in stock?

Accepted Answer

All products on our website are pre-order items and they will always be shown as out of stock, production only starts after an order is placed and fully paid for. Pre-order available on individual product pages on the website.

Please click the 3 stacked lines menu icon on website's mobile version to view all products.

All prices are in US$.

If you wished to pre-order items, please visit our website via desktop or mobile, as the Space by WIX app doesn't show pre-order options.

Question 4

Will my order be shipped in one shipment or multiple shipments?

Accepted Answer

Each order will be shipped in ONE shipment and multiple orders with the same shipping address will be shipped in ONE shipment as well.

Question 5

My order is not shipped yet?

Accepted Answer

As mentioned in the shop policies which customers are required to acknowledge when making a purchase. In respect of all customers, products will be processed according to order sequence, therefore we don't accept line-jumping orders. We only do pre-orders and products can take up to 4 weeks to be processed before they are shipped since our products are all handmade and processed by only one person, therefore, we are unable to take urgent orders and will only start production after receipts of payments. Ship day is on every other week, so packed orders don't necessarily mean they have been shipped. Once your order is shipped, you will receive a confirmation email with your tracking information.​​​ Please note, all urgent orders will be cancelled and there would be cancellation fees charged.
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Question 6

Why my payments would not go through?

Accepted Answer

The issue might likely be caused by credit card setting of overseas spending limit, our shop is based in Hong Kong, and some banks have pre-set a spending limits for purchases overseas on credit cards, the issue usually is resolved by contacting the banks to have the overseas spending limit adjusted.

Question 7

I can't seem to find the products that I want on your website, can you help?

Accepted Answer

If you are using the mobile version of our website, there is a menu button that looks like 3 stacked lines, once you click on it, you should be able to see the product menu, you can expand the product menu to find the products that you are looking for. If you are using the desktop version of our website, the menu is at the top right of the page. You can also use the search function on our website and discontinued items will no longer be shown on our website.

If you just scroll through the homepage, it only shows featured products. So please use the menu for all products.

Question 8

The tracking information has not been updated for a long time, what should I do?

Accepted Answer

Please contact your local shipping company provided in the tracking link to check for the status. Please note, no refund will be accepted unless you can provide us with a "Lost shipment confirmation" issued by your local shipping company that we are able to verify with shipping origin.

FAQ

Frequently asked questions

Do you ship internationally?

Do you take customized orders?

When will the items be back in stock?

Will my order be shipped in one shipment or multiple shipments?

My order is not shipped yet?

Why my payments would not go through?

I can't seem to find the products that I want on your website, can you help?

The tracking information has not been updated for a long time, what should I do?

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